A service group holds the same warranty, response time, return and claim fields as a service object group.
- Where
- Service Management › General › Service Group
- Who uses it
- The implementation consultant
- When
- At setup
- Needs first
- Nothing
What it is for
Service groups are kept for reference. No service document of this release picks a service group, and its warranty and control fields are not read by any save. The rules that are really copied onto new service objects are on Service Object Group.
Every field in plain words
General
| Field | What it means | What to put |
|---|
| Service Group | The code or number of this record | A short unique code, or the next number when a number range is set up. Cannot be changed once saved |
| Name | The name | Free text. Cannot be changed once saved |
Parts Warranty
| Field | What it means | What to put |
|---|
| Parts Warranty | Parts are under warranty | Tick to switch on |
| Warranty % | Share of parts covered | A percentage |
| Warranty Month in Days | Length of the parts warranty, in days | A number of days |
Labor Warranty
| Field | What it means | What to put |
|---|
| Labour Warranty | Labour is under warranty | Tick to switch on |
| Warranty % | Share of labour covered | A percentage |
| Warranty Month in Days | Length of the labour warranty, in days | A number of days |
Warranty Limits
| Field | What it means | What to put |
|---|
| Claim Count Max | Most warranty claims allowed | A number. Recorded only |
| Claim Amount Max % | Most a claim may be, as a percentage | A percentage. Recorded only |
Control
| Field | What it means | What to put |
|---|
| Standard Response Time (Hours) | Promised response time, in hours | A number. Recorded only |
| Create Service Object On Sales Delivey | A sales delivery of an item of this group creates its service object | Tick to switch on |
Return / Replacement Rules
| Field | What it means | What to put |
|---|
| Return Allowed | The object may be returned | Tick or leave clear. Recorded only |
| Replacement Allowed | The object may be replaced | Tick or leave clear. Recorded only |
| Replacement Allowed In Days | Days within which replacement is allowed | A number. Recorded only |
Use Service Object Group for warranty rules. Fill this screen only if your reports need it.
Scenarios
- A consultant looks for where warranty days are set. Not here: on Service Object Group.
What it is connected to
If something looks wrong
- Warranty days set here never reach a service object. Nothing reads this screen; set them on Service Object Group.