Service Management Setting
Service Management Setting: the one page per company that decides which fields service documents show, the journals a confirmation posts and invoices with, and the default category for parts.
Service Order Type
Service Order Type: the kinds of service job the workshop runs, with their sub-types.
Service Origin
Service Origin: the copy-from rules that say which documents a service screen can copy lines from.
Service Center
Service Center: the workshops or service points that carry out service orders.
Service Area
Service Area: the areas of a workshop and the bays in each.
Service Object Group
Service Object Group: the groups service objects belong to, and the warranty and claim rules copied onto objects created by a sales delivery.
Service Group
Service Group: a group with warranty, response and replacement defaults.
Service Object
Service Object: the vehicle, machine, appliance or container the business services, with its owner, identification, manufacturer data and warranty.
Object Category
Object Category: An object category is a second way to sort service objects, next to the object group: 'light vehicle', 'heavy vehicle', 'reefer container'.
Service Object Base on Parameter
Service Object Base on Parameter: creates many service objects at once from a number pattern, after approval.
Functional Location
Functional Location: named places with an address where service work happens.
Operation
Operation: a unit of service work with its standard resources, parts and prices, which fills the requirement lines of a service order.
Operation Group
Operation Group: An operation group gathers operations for lists and lookups: 'engine work', 'body work', 'electrical'.
Service Template
Service Template: a list of service tasks per object group, category, manufacturer and model.
Service Level
Service Level: named response levels with a completion unit and a calendar.
Service Agreement Group
Service Agreement Group: groups of service agreements with a service level.
Object Movement Reason
Object Movement Reason: why a service object comes in or goes out, and which photos the movement needs.
Object Inspection Attributes
Object Inspection Attributes: the questions an inspection asks, and their answer type.
Object Inspection Template
Object Inspection Template: an inspection form: headings, attributes under each, which are required, and which photos.
Service Object Reading Setup
Service Object Reading Setup: the meters read on service objects. Broken as shipped in this release.
Symptom
Symptom: A symptom is what the customer or operator notices: 'engine overheats', 'no cooling'. It is picked on a service request and, when the setting shows the column, on each operation line of a service order.
Symptom Area
Symptom Area: A symptom area says where the symptom shows: 'cabin', 'engine bay'. It sits next to the symptom on the same documents.
Fault
Fault: A fault is what the technician finds is wrong. A fault can name the usual Resolution, picked from [Resolution](./resolution.md).
Fault Area
Fault Area: A fault area says where the fault is: 'brakes', 'electrical'.
Damage
Damage: A damage code names physical damage found on the object: 'dent', 'crack', 'corrosion'.
Damage Area
Damage Area: A damage area says where the damage is: 'front bumper', 'left door'.
Cause
Cause: A cause says why the problem happened: 'wear', 'misuse', 'accident'.
Condition
Condition: A list of condition codes ('good', 'fair', 'poor') kept for reporting. No delivered document of this module picks a condition.
Request Category
Request Category: A request category sorts service requests: 'breakdown', 'routine', 'warranty claim'.
Resolution
Resolution: the list of standard fixes a fault can name. Broken as shipped in this release.
Service Request
Service Request: the customer or operator call that something needs service, with what was noticed.
Service Quotation
Service Quotation: the priced offer for a service job, which a service order can copy.
Service Agreement
Service Agreement: an agreed scope of service for a customer, which a service order can copy.
Service Order
Service Order: the job card: customer, object, operations, parts and charges, priced with tax, released to the workshop, optionally split with an insurer.
Service Order Confirmation
Service Order Confirmation: confirms the work and parts really used on a service order, issues the parts from stock on Save, and raises the customer and insurer invoices.
Billing Proposal
Billing Proposal: picks service order lines to bill in steps; a customer invoice is then made from it in Receivables.
Service Object Movement
Service Object Movement: records a service object coming in or going out, with photos, transport details and any charges.
Object Inspection
Object Inspection: an inspection of a service object, answered on a template's form, with photos.
Service Object Reading
Service Object Reading: meter readings of service objects. Created from service orders; the screen itself is broken as shipped.
Cleaning Certificate
Cleaning Certificate: a certificate that a tank or container was cleaned, issued against a service order.