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Resolution

A resolution is the standard fix for a fault ("replace part", "adjust", "reflash software"). A fault can name its usual resolution.

Where
Not on the delivered Service Management menu
Who uses it
The implementation consultant
When
At setup
Needs first
Nothing

What it is for​

In this release the screen opens with the layout of the reading set-up screen: its own fields (Resolution, Name, Block) are not on the layout, and the fields that are shown belong to another screen. Resolutions cannot be entered here. The Resolution field on Fault therefore has nothing to pick.

Every field in plain words​

How to configure it​

Nothing can be configured until the screen layout is corrected.

Scenarios​

  • A consultant wants to list standard fixes. Use the fault name and the line text on the service order until this screen is corrected.

What it is connected to​

If something looks wrong​

  • The screen shows reading fields instead of a resolution. Broken as shipped; report it to support.