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How do I stop an order being delivered or invoiced?

On the Sales Order, tick Delivery Stop to block the picking list and the item issue, Invoice Stop to block the Customer Invoice, or Prevent Partial Delivery to allow only full deliveries. To stop many old lines at once, use Sales Order Closure.

Screen
Sales Order › Basic Data › Process Control; Sales Order Closure
Who
Sales administration, credit control
Takes effect
On save; the downstream screens refuse from then on
Needs first
A saved Sales Order

Steps​

  1. Open the Sales Order and Edit.
  2. In Process Control tick Delivery Stop, Invoice Stop or Prevent Partial Delivery. Each ticks the same box on every line; untick it on a line to free that line.
  3. Save.
  4. For many old lines, use Sales Order Closure: list the open lines, pick the ones to stop, Save.

Check it worked​

  • The item issue refuses the line with "... block from Sales Order ...".
  • The Customer Invoice refuses with "Invoice has been stopped for Sales Order: ...".
  • With Prevent Partial Delivery, the issue refuses a quantity that is not the full line: "... Partial Delivery not allowed from Sales Order ...".

If something looks wrong​

  • The closed line still shows as open - stopping does not reduce the quantity.
  • Reservation stayed - a stopped line keeps what is already reserved but reserves no more.