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How do I undo a posted invoice or payment?

Open the document and press Reverse on the toolbar, with a Reverse Date on or after the posting date and a reason. Reverse the payment before the invoice it paid.

Screen
Vendor Invoice, Vendor Invoice Memo, Payment
Who
The accountant
Takes effect
On Reverse
Needs first
The document is Posted

Before you start​

  • A parked document is not reversed: edit or delete it instead.

Steps​

  1. Reverse later documents first: bank transactions on the payment, then payments on the invoice, then purchase return orders on it.
  2. Open the document, press Reverse, fill Reverse Date, Reverse Reason, Remarks. Confirm.

Check it worked​

  • Reverse Voucher No is filled; the document is read only; Vendor Aging no longer counts it.

If something looks wrong​

  • "Only Posted Vouchers can be reversed", "Reverse Date: ... cannot be less than Posting Date: ...".
  • "Invoice: ... cannot be reversed. Following Payments have been raised against it: ...".
  • "Reverse Date cannot be less than Payment Reverse date ...".
  • "This Document is Linked with Digital Invoice, you cannot reverse this Invoice" A memo sent to the tax portal.