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How do I cancel an invoice or a collection that is already posted?

Open the posted document and press Reverse on the toolbar, giving a reverse date (not before the posting date), a reason and remarks. Reverse the collections that cleared an invoice before the invoice itself. A parked document is deleted instead.

Screen
Customer Invoice, Customer Invoice Memo, Collection, Customer Settlement
Who
Accountant
Takes effect
On the reverse
Needs first
Rights to Reverse on the screen

Steps​

  1. If the invoice has been collected, open each Collection named in the refusal and Reverse it first. A collection whose money moved on through a bank transaction needs that bank transaction reversed first.
  2. If return orders were raised against a sales invoice, deal with them first.
  3. Open the Customer Invoice and press Reverse. Give the Reverse Date (on or after the posting date, and not before the reverse date of its collections), the reason and remarks.

Check it worked​

  • The document shows its Reverse Information tab and is read-only; its voucher is reversed, and lists run with Required Reverse unticked leave it out.

If something looks wrong​

  • "Only Posted Vouchers can be reversed". It is parked: delete it.
  • "This Document is Linked with Digital Invoice, you cannot reverse this Invoice" (on a memo). It cannot be reversed.
  • A bounced cheque. Reverse the collection; the invoices it cleared are open again.