Delivery Return
A return against a document. A customer's goods come back against the delivery challan they left on; goods go back to a vendor against the receipt they came on. The lines are copied from that document, keep its batch and its price, and Save reverses the stock movement.
What it is for
It returns exactly what was moved. The journal decides which way: a journal with the customer-return movement makes a return from a customer (the Customer field shows); a journal with the vendor-return movement makes a return to a vendor (the Vendor field shows).
The one rule people get wrong: a delivery return cannot be edited or deleted, and the delivery or receipt it returns cannot be reversed while the return stands. Reverse the return first.
How the document is built
- New, fill Posting Date, Transaction Journal, Site and Warehouse, and the Customer or Vendor, then Create.
- Press the copy button on the toolbar: the deliveries (or receipts) of that customer (or vendor) with something left to return are listed. Pick one or more, then pick the lines.
- Enter the quantity coming back on each line and Save.
Every field in plain words
Header
| Field | What it means | What to put |
|---|---|---|
| Posting Date | The return date | In an open inventory period |
| Transaction Journal | Decides customer or vendor return | Only journals with a return movement |
| Site, Warehouse | Where the goods are | Site required |
| Customer or Vendor | Who returns, or to whom | Shown by the journal's direction |
| Posting Status | Set by the screen | |
| Notes | Free text |
Lines
| Field | What it means | What to put |
|---|---|---|
| Item No, Name, Item Variant | From the origin line | Read only |
| Special Indicator, Stock Category, Stock Status | From the origin line | |
| Movement Quantity | What comes back | Not more than was issued (or received) on that line, less what was already returned |
| Movement Unit | From the origin | |
| Batch/Serial Number and its dates | The origin line's batch | Read only. The return moves the same batch, under the same system batch and batch card |
| Color, Size, Style, Customer Reference Line | Garment and reference details | Shown when Color/Size/Style is ticked on the Inventory Control Setting |
| Line Text | Free text |
What happens on Save
- Stock moves back at the origin line's price, in the origin line's batch. The voucher posts with the accounts of the return movement.
- The sales order's (or purchase order's) delivery and invoice status are updated.
- When Auto Unpick Picking Registration on Delivery Return is ticked on the Inventory Control Setting, the picked lines of the returned delivery are released on their picking registration, so they can be picked again.
How the variants differ
| Delivery Return | Sales Return | Purchase Return | |
|---|---|---|---|
| Against | A delivery challan or a goods receipt | A sales return order | A purchase return order |
| Lines from | The document being returned | The return order | The return order |
| Price | The origin line's | The return order's | The receipt's |
| Memo raised | No | Customer credit memo, when the Sales setting names a memo journal | Vendor debit memo, from the Accounts Payable setting's memo journal |
What it is connected to
- Item Issue To Sales Order and Item Receipt for Purchase Order - the documents returned.
- Picking List Registration - unpicked on return when the setting says so.
- Sales Return, Purchase Return - the order-based returns.
- Order to cash - the sales process this return belongs to.
If something looks wrong
- "Basic Data - Item ... Movement Quantity: ... cannot exceed Issuance Quantity: ... in Issuance: ..." - more than is left to return on that delivery line.
- "Basic Data - Item ... Movement Quantity: ... cannot exceed Receiving Quantity: ... in Receiving: ..." - the same, for a receipt.
- "Basic Data - Item ... is not defined in Issuance: ..." / "... in Receiving: ..."
- "Line ID: ... is duplicated with Line ID: ..." - the same origin line twice.
- "There is no picked quanity" - on Reverse: the picked quantity of the delivery's picking lot no longer matches the return.
- "Basic Data - Item (...) ... Stock not available ..." on a return to vendor - the receipt's batch is no longer in stock.